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Consultant Rick Davidson urges CIOs to take the lead on improving customer service in the digital age -- and spells out the signs of a customer service strategy gone wrong.
What big company doesn’t want a social networking platform that lets employees really connect, communicate and create? Take it from a pro: The benefits are many and, yes, it is hard to do.
At Spark Summit East, Databricks talked up a storm about its new Spark cloud offering in an effort to distinguish the data processing engine from MapReduce and the Hadoop stack: The Data Mill reports.
Server virtualization, managed data centers and hosted software can affect your company's compliance controls. Here's how to overcome the obstacles.
An educational testing service firm gives high marks to an off-the-shelf security management tool to protect student data.
The underlying legal issues for SaaS contracts can be ticking time bombs if you don't pay attention to the details.
HIMSS 2015, the biggest, most popular health IT show, unfolds next month -- with interoperability and health data security in the spotlight.
VNAs cannot yet fully contend with PACS in the medical imaging market, and user interface problems and other technical concerns are to blame.
Technology such as machine learning and patient engagement platforms can lower the cost of healthcare and aid better population health management.
Xen reboots through live migration and other tactics for patching the hypervisor vulnerability point to better resiliency in public cloud.
April Fools' Day is filled with pranks and practical jokes, so try your luck at this tricky cloud quiz. But read carefully, or the joke will be on you.
Azure App Service combines existing tools and adds cross-platform capabilities for streamlined mobile and Web application development.
A spate of new converged and hyper-converged systems give IT shops a potent combination of flash storage and pre-integration.
Data center security is paramount to ensuring the safety of your employees and data. But what happens when you let a fool into your facility?
New deeply skilled mainframe staffers won't pop up overnight, so use a mix of in-house and outsourcing tactics to support another decade on big iron.
At times, it seems a Hadoop usurper, but the open source Spark processing engine is best viewed as another step on the long road of computing technology.
As data sources continue to increase, organizations are reconsidering enterprise data warehouses for a more flexible approach to data management.
In a Q&A, consultant Rick Sherman offers tips on integrating cloud and on-premises applications, and discusses potential barriers and the technologies that can help get the job done.
Qualys has added a free, public API to its SSL testing services, which will enable an enterprise to test any website or server for SSL vulnerabilities.
Expert Matt Pascucci describes how implementing mobile device management products can protect smartphones and tablets, as well as enterprise networks and infrastructures.
The PCI SSC has issued prescriptive new supplemental guidance on penetration testing in an effort to reverse current trends and improve merchant compliance.